Neuro Rehab Recovery Fulfillment Policy

We provide neurological medical technology solutions to clinicians and patients as part of our business. We are an official FDA initial importer of medical technology and comply with the FDA standards.

This website is for purchase and delivery in the United States only. For international sales please contact us directly at customerservice@neurorehabrecovery.com

The purchase currency for all our sales is in $ USD dollars.

You can contact us regarding the fulfillment policy at 1-866-476-6897 or at customerservice@neurorehabrecovery.com or at 611 Sth. Fort Harrison Ave. Box 430, Clearwater, FL 33756.

​​Refund policy — These are medical technologies that once sold are not eligible for a refund, but we do comply with the manufacturer warranty. All the products in our store have a one-year warranty except the G4 which has a two-year warranty. For all warranty issues we have a return merchandise authorization policy. Contact us at customerservice@neuroehabrecovery.com  for more information.

Delivery policy — Upon receiving payment we will deliver your products within 5 business days to the address you provide. The G4 and Pace XL are class II FDA cleared technologies and will only be delivered after Neuro Rehab Recovery receives a prescription from a licensed clinician.

Return policy – These are medical technologies and are not eligible for a return. The only way a product can be returned is if the product is returned in an unopened package and has never been used. We do, under some conditions, offer a try before you buy program with some loaner equipment. Refer to our website for more information.

Cancellation policy — An order can be cancelled if it has not been shipped or if the   package is returned in an unopened package and has never been used.

Consumer data and HIPPA privacy policy – We comply with all data and HIPPA privacy laws and your data and healthcare information will never be shared.

Data policy – We comply with PCI standards and use HTTP secure application for transactions using STRIPE. Your payment information is not stored, and we handle your transaction safely and securely.

For transactions we accept Discover, Mastercard, American Express and Visa.

  • We provide neurological medical technology solutions to clinicians and patients as part of our business. We are an official FDA initial importer of medical technology and comply with the FDA standards.
  • This website is for purchase and delivery in the United States only. For international sales please contact us directly at customerservice@neurorehabrecovery.com
  • The purchase currency for all our sales is in $ USD dollars.
  • You can contact us regarding the fulfillment policy at 1-866-476-6897 or at customerservice@neurorehabrecovery.com or at 611 Sth. Fort Harrison Ave. Box 430, Clearwater, FL 33756.
  • ​​Refund policy — These are medical technologies that once sold are not eligible for a refund, but we do comply with the manufacturer warranty. All the products in our store have a one-year warranty except the G4 which has a two-year warranty. For all warranty issues we have a return merchandise authorization policy. Contact us at customerservice@neuroehabrecovery.com  for more information.
  • Delivery policy — Upon receiving payment we will deliver your products within 5 business days to the address you provide. The G4 and Pace XL are class II FDA cleared technologies and will only be delivered after Neuro Rehab Recovery receives a prescription from a licensed clinician.
  • Return policy – These are medical technologies and are not eligible for a return. The only way a product can be returned is if the product is returned in an unopened package and has never been used. We do, under some conditions, offer a try before you buy program with some loaner equipment. Refer to our website for more information.
  • Cancellation policy — An order can be cancelled if it has not been shipped or if the   package is returned in an unopened package and has never been used.
  • Consumer data and HIPPA privacy policy – We comply with all data and HIPPA privacy laws and your data and healthcare information will never be shared.
  • Data policy – We comply with PCI standards and use HTTP secure application for transactions using STRIPE. Your payment information is not stored, and we handle your transaction safely and securely.
  • For transactions we accept Discover, Mastercard, American Express and Visa.
  • Neuro20 SuitNeuro20 Suit
    • Neuro20 Kit CompleteNeuro20 Kit Complete
      • H2 The only functional sEMG triggered FES hand recovery technologyH2 The only functional sEMG triggered FES hand recovery technology
        • Exoatlet Exoeskeleton For Clinic Use OnlyExoatlet Exoeskeleton For Clinic Use Only
          • Pace XLPace XL
            • Dynamic Arm SupportDynamic Arm Support
              • Smart Rehabilitation Mirror / With smart speakerSmart Rehabilitation Mirror / With smart speaker
                • Syrebo 08E Hand Rehabilitation RobotSyrebo 08E Hand Rehabilitation Robot
                  • MOTOmed pediatric edition: Gracile 12MOTOmed pediatric edition: Gracile 12
                    • MOTOmed laysonMOTOmed layson
                      • MOTOmed loopMOTOmed loop
                        • MOTOmed muviMOTOmed muvi
                          • Percussive MassagerPercussive Massager
                            • G1 Hand Rehab GloveG1 Hand Rehab Glove
                              • XFT Hand G1XFT Hand G1
                                • G4 Charging Adaptor with Cable
                                  • G4 Cuff Strap Extender
                                    • Three year extended warranty. The purchase comes with a two year warranty.
                                      • G4 Functional Electrical Stimulation Foot Drop Technology
                                        • Keeogo Exoeskeleton For Clinc Use Only
                                          • Syrebo Gloves PG03
                                            • Syrebo Gloves PG02
                                              • Syrebo Gloves DG02
                                                • Syrebo Gloves DG01